Sitkins International | James P. Cecil Company | 21st Century Management Inc. | Burand & Associates, LLC | Rough Notes Magazine | Andrew F. Fredericksen, C.P.A. | Sound Marketing, Inc . | PLC Associates, Inc. | John H. Jaques, Inc.
——————————————————————————–
“In my 32 years of Performance Coaching to the insurance industry, I must tell you that it is rare to find an insurance and risk management firm that works as hard on the constant improvement of their business as does The Flanders Group. Their absolute commitment to constant improvement in the level of services and expertise they provide to their clients is truly unmatched.Their motto, A Pride of Insurance Experts, is no shallow ‘Corporate Slogan.’ They truly are the experts and their results reinforce that statement.”
Roger Sitkins – CEO/Head Coach, Sitkins International
——————————————————————————–
“Every agency pledges and avows outstanding customer service in its ads and brochures. It’s an easy and natural sounding claim and marketing differentiation especially for someone who celebrates their independent agent status.
Few agencies in my experience have truly dimensionalized that service promise as has Chris McVicker and Valarie Webster and the entire team at the Flanders Group. In my years of observing them, I have been impressed. They seem to have intentionally crafted a highly trained and naturally nurturing team of customer serving associates. At every point of contact, the people at Flanders consciously attempt to produce a WOW experience for the caller.
That style makes for amazingly long and profitable retention curves and earns the volume of referrals to ensure an ongoing and impressive growth curve. Flanders people walk their talk and they walk it exceptionally well. If you measure success by the caliber and quantity of people served, Flanders earns outstanding scores.
Were I to have a vote in this issue, mine would be to cast an unqualified “Superior” for the Flanders Group Experience.”
Jim Cecil – President, James P. Cecil Company, author of “The Nurture Workbook” and creator of “The Nurture Workshop”
Return to the top
——————————————————————————–
“The Flanders Group is one of the very few agencies in the country that has made significant investments to uncover ways to Wow! and delight their clients. It recognizes the costly investment it has made to obtain its clients and passionately does whatever it takes to keep them. It is an agency others would envy in its thorough information gathering about its clients, its dedicated efforts and success in retaining its top clients.
It is an outstanding agency; my hat is off to The Flanders Group!”
Lynn Thomas, JD -President, 21st Century Management, Inc.
——————————————————————————–
“I have consulted for hundreds of insurance agencies throughout the United States and Canada and The Flanders Group is without a doubt at the top for its commitment to providing the best possible service for its customers. Also, The Flanders Group is rarely satisfied with status quo and expends considerable effort and resources toward constantly improving the quality of its services.”
Chris Burand, President – Burand & Associates, LLC
(Agency management consulting firm specializing in Agency Valuations for mergers, acquisitions, and clusters, Cost of Sales Analysis, Compensation Plans, and Agency Operations. Because contingency contracts are critical to an agency’s value and profitability, Burand also offers the acclaimed Contingency Contract Analysis(sm) service and has the largest database of contingency contracts in the United States and Canada.)
——————————————————————————–
“On paper, it’s not difficult to identify the characteristics and achievements that make The Flanders Group an outstanding agency. Revenue per employee, for one, is as impressive as we have found in any independent agency.
It is tempting to give Chris McVicker, the sole stockholder, most of the credit for what he has built at The Flanders Group. However, one of Chris’ distinguishing traits as a manager is that he recognizes excellence in other people–both inside and outside of the agency–and he knows that without their contributions, Flanders cannot reach its potential.
Chris invests heavily in consultants who can provide an outside perspective on management and marketing. Through his memberships in agent organizations, he willingly shares ideas with others–making both his agency and theirs stronger.
But, above all, he recognizes the importance of his employees.When the readers of Rough Notes Magazine named Flanders Marketing Agency of the Year in 1996, Chris chartered a private plane to bring all 20 employees to Indianapolis for the award presentation. He also included consultants who have provided him with advice.
Flanders employees were dressed for the award dinner in matching tuxes which Flanders provided for them, along with white tennis shoes emblazoned with the Flanders logo and the words, ‘We run hard for our clients.’
This agency is a team–focused on getting better every week–by serving the needs of their clients.”
Thomas A. McCoy, Editor-in-Chief, Rough Notes Magazine
——————————————————————————–
“The Flanders Group has distinguished itself as an organization of well informed and highly knowledgable professional insurance consultants. I have never been given information which is not completely researched, accurate and to the point on insurance related issues. Chris McVicker has organized as well trained and informed staff as I have seen in any business, not just insurance.”
Andrew F. Fredericksen, C.P.A.
——————————————————————————–
“The best way to judge the value of a company is by the actions of its employees. Over the years I have been duly impressed by the Flanders Group’s dynamic team of personnel totally dedicated to the mutual support of one another and their clients. I can heartily recommend the Flanders Group to anyone because this is one company that values the relationship over the transaction – and that’s a unique difference in today’s world.”
Jack Burke, president of Sound Marketing, Inc. and author of “Relationship Aspect Marketing” and “Creating Customer Connections.”
——————————————————————————–
“The Flanders Group, simply, is not easily compared… Flanders exceeds the ‘best of the best.’ They, in addition to setting an extraordinary example of what an Agency can be, are fiercely committed to serving their clients. Count yourself among the truly fortunate if you are a client of the Flanders Group.”
Penny L. Ciaburri, CEO, PLC Associates, Inc.
——————————————————————————–
“Over the course of evaluating independent insurance services distribution firms over the last 24 years, the Flanders Group has stood out brightly and consistently in simultaneously achieving the three biggest keys to long term success: 1) A commitment to clients, 2) A commitment to carriers, and 3) A commitment to colleagues. The Flanders Group has maintained its high standards for service, ethics and problem solving, which are all people-intensive practices, yet through innovative management and a willingness to look at things differently, has also achieved one of the highest employee productivity levels in the industry. Other insurance distribution firms seeking a template for success should focus their attention on the practices of The Flanders Group.”
John H. Jaques, John H. Jaques, Inc, investment banking services to insurance agencies.